Customereye

True Telecom

Mobile & Telecomwww.truetelecom.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 3,223 days (about 0.9 per month). Busiest month: 17% of reviews. Languages: en 100%.

Overall Score

58/100
−25.0 vs. last month3.17 ★ average rating · 100 reviews
58/100 from 100 reviews over 8 months, moderate confidence.

Mobile & Telecom average: score 53.5, rating 3.65 stars, reply rate 35.9%, over 382 ranked companies · benchmark 6 Oct 2026

Score

57.7

Industry average 53.5

4.2 above average

Rating

3.17

Industry average 3.65

0.48 below average

Reply rate

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Industry average 35.9%

not measured

Competitive Performance Rank

Among ranked Mobile & Telecom companies

#162of 382 ranked in Mobile & Telecom
Top 42% · Upper Half
#1 (best)#382 (worst)
#160Peer
#161Peer
#162This company
#163Peer
#164Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering October 2017 — 8 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Communication
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Loyalty
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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