PinZoo

Mobile & Telecom • United Statespinzoo.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

46/100

4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#72of 114

Top 63% · Mid Pack

#1 (best)#114 (worst)

#70Peer

#71Peer

#72This company

#73Peer

#74Peer

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 30% negative

67%

positive

Positive67%
Neutral3%
Negative30%

Sentiment Balance

Covering October 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

20.4%

Onboarding

14.8%

Customer Support

13.9%

Loyalty

12.0%

Communication

10.3%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 49.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.3%

4★

6.3%

3★

2.0%

2★

2.2%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

Unlock full insights