4Com

Mobile & Telecom • United Kingdom4com.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+37.3 vs. last month4.04 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#57of 114

Top 50% · Upper Half

#1 (best)#114 (worst)

#55Peer

#56Peer

#57This company

#58Peer

#59Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering November 2024 — 43 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.0%

Communication

17.3%

Product Quality

14.6%

Loyalty

11.0%

Problem Resolution

9.0%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 11.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 19.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

75.3%

4★

0.5%

3★

0.3%

2★

0.7%

1★

23.2%

Based on 600 analyzed reviews. Sentiment is slipping: 42.3% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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