Based on public reviews and response behavior.
100 reviews over 494 days (about 6.2 per month). Busiest month: 16% of reviews. Languages: en 98%, fr 2%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
61.4
Industry average 61.8
0.4 below average
Rating
3.74
Industry average 4.15
0.41 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 41% negative
Covering September 2026 — 16 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.587 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Onboarding" is the strongest recurring theme in the reviews: 36 mentions with a sentiment score of 73.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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