Customereye

Travelcrew

Travel & Hospitalitywww.travelcrew.co.uk

Review data last updated .

Based on public reviews and response behavior.

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186 reviews over 272 days (about 21 per month). Busiest month: 20% of reviews. Languages: en 100%.

Overall Score

37/100
−20.0 vs. last month3.16 ★ average rating · 186 reviews
37/100 from 186 reviews over 8 months, moderate confidence.

Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 29 Sept 2026

Score

36.9

Industry average 61.1

24.2 below average

Rating

3.16

Industry average 4.01

0.85 below average

Reply rate

—

Industry average 43.7%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#491of 550 ranked in Travel & Hospitality
Top 89% · Bottom Tier
#1 (best)#550 (worst)
#489Peer
#490Peer
#491This company
#492Peer
#493Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

55% of reviews positive, 44% negative

55%
positive
  • Positive55%
  • Neutral1%
  • Negative44%

Sentiment Balance

Covering April 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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