Diamond Resorts

Travel & Hospitality • United Kingdomwww.diamondresorts.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

2.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#137of 150

Top 91% · Bottom Tier

#1 (best)#150 (worst)

#135Peer

#136Peer

#137This company

#138Peer

#139Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 47% negative

53%

positive

Positive53%
Neutral1%
Negative47%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.9%

Customer Support

18.3%

Pricing

15.0%

Product Quality

12.0%

Delivery Shipping

9.2%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 47.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

25.7%

4★

9.3%

3★

4.5%

2★

6.5%

1★

54.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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