Customereye

ToyWiz

Entertainment & Events • United Stateswww.toywiz.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

46/100
4.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#236of 322
Top 73% · Mid Pack
#1 (best)#322 (worst)
#234Peer
#235Peer
#236This company
#237Peer
#238Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 32% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.3%
Product Quality
14.5%
Response Speed
14.5%
Loyalty
9.2%
Customer Support
8.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
74.0%
4
5.5%
3
2.2%
2
1.7%
1
16.7%

Based on 600 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis