Total Cards

Hobbies & Arts • United Kingdomwww.totalcards.net

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+40.0 vs. last month3.96 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#410of 467

Top 88% · Bottom Tier

#1 (best)#467 (worst)

#408Peer

#409Peer

#410This company

#411Peer

#412Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral1%
Negative26%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 685 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.1%

Product Quality

15.7%

Loyalty

14.6%

Customer Support

13.2%

Response Speed

13.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 26.4% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

70.0%

4★

3.1%

3★

1.7%

2★

3.4%

1★

21.7%

Based on 700 analyzed reviews. Sentiment is slipping: 9.1% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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