Customereye

Coins Master

Hobbies & Arts • United Statescoins-master.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−28.8 vs. last month1.67 ★ average rating · 526 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#420of 467
Top 90% · Bottom Tier
#1 (best)#467 (worst)
#418Peer
#419Peer
#420This company
#421Peer
#422Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%
positive
  • Positive41%
  • Neutral2%
  • Negative57%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 522 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
24.6%
Loyalty
15.7%
Customer Support
14.8%
Delivery Shipping
10.5%
Communication
8.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 24.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100
69/100
signal score
  • Built from a negative-review share of 60.7% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating
5
10.5%
4
2.7%
3
4.8%
2
7.2%
1
74.9%

Based on 526 analyzed reviews. Sentiment is improving: 21.1% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

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