Customereye

Tonic Surgery

Healthcare & Medical • United Kingdomwww.tonicweightlosssurgery.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
4.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#173of 615
Top 28% · Upper Half
#1 (best)#615 (worst)
#171Peer
#172Peer
#173This company
#174Peer
#175Peer

Overall Customer Sentiment

Above Average

96% of reviews positive, 4% negative

96%
positive
  • Positive96%
  • Neutral0%
  • Negative4%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.9%
Product Quality
18.5%
Loyalty
17.8%
Communication
10.7%
Pricing
8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW0/100
0/100
signal score
  • Built from a negative-review share of 2.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
97.5%
4
1.3%
3
0.5%
2
0.2%
1
0.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 93.0% in the three months before that.

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