Ticketmaster UK

Entertainment & Events • United Kingdomwww.ticketmaster.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−6.6 vs. last month3.12 ★ average rating · 1,050 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#292of 322

Top 91% · Bottom Tier

#1 (best)#322 (worst)

#290Peer

#291Peer

#292This company

#293Peer

#294Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 53% negative

46%

positive

Positive46%
Neutral1%
Negative53%

Sentiment Balance

Covering August 2026 — 105 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 71% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,049 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.8%

Customer Support

15.0%

Onboarding

12.5%

Communication

12.2%

Loyalty

9.6%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 15.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 53.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

44.5%

4★

5.6%

3★

5.7%

2★

5.8%

1★

38.4%

Based on 1,050 analyzed reviews. Sentiment is holding steady: 33.2% of reviews in the last three months were positive, compared with 30.8% in the three months before that.

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