Customereye

PenPal World

Entertainment & Eventswww.penpalworld.com

Review data last updated .

Based on public reviews and response behavior.

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50 reviews over 2,487 days (about 0.6 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

36/100
1.48 ★ average rating · 50 reviews
36/100 from 50 reviews over 4 months, limited confidence.

Entertainment & Events average: score 60.8, rating 4.11 stars, reply rate 34.8%, over 1,189 ranked companies · benchmark 11 Oct 2026

Score

35.6

Industry average 60.8

25.2 below average

Rating

1.48

Industry average 4.11

2.63 below average

Reply rate

—

Industry average 34.8%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1074of 1189 ranked in Entertainment & Events
Top 90% · Bottom Tier
#1 (best)#1189 (worst)
#1072Peer
#1073Peer
#1074This company
#1075Peer
#1076Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

22% of reviews positive, 78% negative

22%
positive
  • Positive22%
  • Neutral0%
  • Negative78%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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