Customereye

Classic FM

Entertainment & Eventswww.classicfm.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 602 days (about 5.1 per month). Busiest month: 16% of reviews. Languages: en 100%.

Overall Score

35/100
−6.7 vs. last month1.84 ★ average rating · 100 reviews
35/100 from 100 reviews over 16 months, moderate confidence.

Entertainment & Events average: score 53.2, rating 3.83 stars, reply rate 32.9%, over 574 ranked companies · benchmark 21 Sept 2026

Score

35.2

Industry average 53.2

18.0 below average

Rating

1.84

Industry average 3.83

1.99 below average

Reply rate

Industry average 32.9%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#491of 574 ranked in Entertainment & Events
Top 86% · Bottom Tier
#1 (best)#574 (worst)
#489Peer
#490Peer
#491This company
#492Peer
#493Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

46% of reviews positive, 51% negative

46%
positive
  • Positive46%
  • Neutral3%
  • Negative51%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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