Customereye

Thomas Cook

Flight & Hotel Bookingwww.thomascook.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 19 days (about 320 per month). Busiest month: 66% of reviews — one month dominates this sample. Languages: en 100%, pl 1%.

Overall Score

62/100
Short observation window (19 days)
−16.9 vs. last month3.94 ★ average rating · 200 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#196of 399
Top 49% · Upper Half
#1 (best)#399 (worst)
#194Peer
#195Peer
#196This company
#197Peer
#198Peer

10 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

68% of reviews positive, 32% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering September 2026 — 132 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 37% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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