The Whisky Exchange

Food & Beverage • United Kingdomwww.thewhiskyexchange.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−1.1 vs. last month4.85 ★ average rating · 566 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#65of 551

Top 12% · Top Tier

#1 (best)#551 (worst)

#63Peer

#64Peer

#65This company

#66Peer

#67Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral2%
Negative15%

Sentiment Balance

Covering December 2024 — 55 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 521 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.9%

Product Quality

17.4%

Response Speed

14.9%

Customer Support

13.5%

Loyalty

10.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 24.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

93.6%

4★

3.0%

3★

0.5%

2★

0.5%

1★

2.3%

Based on 566 analyzed reviews. Sentiment is holding steady: 97.1% of reviews in the last three months were positive, compared with 93.2% in the three months before that.

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