Customereye

The Entertainer

Entertainment & Events • United Kingdomwww.thetoyshop.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
4.01 ★ average rating · 1,204 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#237of 322
Top 74% · Mid Pack
#1 (best)#322 (worst)
#235Peer
#236Peer
#237This company
#238Peer
#239Peer

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering March 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,146 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.3%
Product Quality
13.4%
Delivery Shipping
11.7%
Response Speed
10.8%
Problem Resolution
10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 7.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 31.1% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
68.4%
4
6.2%
3
2.7%
2
3.3%
1
19.4%

Based on 1,204 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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