Customereye

The Entertainer

Entertainment & Events • United Kingdomwww.thetoyshop.com

Review data last updated .

Based on public reviews and response behavior.

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1,358 reviews over 4,705 days (about 8.8 per month). Busiest month: 4% of reviews. Languages: en 84%, unknown 14%, ar 1%.

Overall Score

45/100
−4.4 vs. last month2.95 ★ average rating · 1,358 reviews
45/100 from 1,358 reviews over 122 months, high confidence.

Entertainment & Events average: score 60.7, rating 4.11 stars, reply rate 34.8%, over 1,178 ranked companies · benchmark 10 Oct 2026

Score

45.2

Industry average 60.7

15.5 below average

Rating

2.95

Industry average 4.11

1.16 below average

Reply rate

—

Industry average 34.8%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#961of 1178 ranked in Entertainment & Events
Top 82% · Bottom Tierup 99 from last month
#1 (best)#1178 (worst)
#959Peer
#960Peer
#961This company
#962Peer
#963Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

48% of reviews positive, 50% negative

48%
positive
  • Positive48%
  • Neutral2%
  • Negative50%

Sentiment Balance

Covering September 2026 — 16 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 63% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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