The Paperbox

Hobbies & Arts • United Kingdomwww.thepaperbox.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+3.2 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#238of 467

Top 51% · Mid Pack

#1 (best)#467 (worst)

#236Peer

#237Peer

#238This company

#239Peer

#240Peer

Overall Customer Sentiment

Mid Pack

90% of reviews positive, 10% negative

90%

positive

Positive90%
Neutral1%
Negative10%

Sentiment Balance

Covering April 2024 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.2%

Delivery Shipping

22.2%

Response Speed

13.8%

Loyalty

11.6%

Customer Support

9.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100

23/100

signal score

•Built from a negative-review share of 12.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

91.0%

4★

2.7%

3★

0.2%

2★

0.5%

1★

5.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 97.1% in the three months before that.

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