Customereye

The Koin Club

Hobbies & Arts • United Kingdomwww.thekoinclub.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+8.4 vs. last month3.19 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#333of 467
Top 71% · Mid Pack
#1 (best)#467 (worst)
#331Peer
#332Peer
#333This company
#334Peer
#335Peer

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 47% negative

52%
positive
  • Positive52%
  • Neutral1%
  • Negative47%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.1%
Customer Support
17.5%
Communication
14.3%
Loyalty
12.5%
Response Speed
10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • 17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
50.3%
4
3.2%
3
3.0%
2
2.5%
1
41.0%

Based on 600 analyzed reviews. Sentiment is improving: 32.0% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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