The Gas Superstore Ltd

Appliances & Home Electronics • Leicesterwww.thegassuperstore.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−7.9 vs. last month3.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#175of 189

Top 93% · Bottom Tier

#1 (best)#189 (worst)

#173Peer

#174Peer

#175This company

#176Peer

#177Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 42% negative

57%

positive

Positive57%
Neutral1%
Negative42%

Sentiment Balance

Covering May 2017 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2017.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.7%

Customer Support

15.9%

Loyalty

12.9%

Communication

12.7%

Pricing

11.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

49.2%

4★

3.5%

3★

2.3%

2★

5.0%

1★

40.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 17.0% in the three months before that.

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