Customereye

The Diamond Store London

General Retail & Marketplaces • United Kingdomwww.thediamondstore.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+3.8 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#128of 359
Top 36% · Upper Half
#1 (best)#359 (worst)
#126Peer
#127Peer
#128This company
#129Peer
#130Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering December 2024 — 51 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 8% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.2%
Customer Support
17.0%
Product Quality
17.0%
Response Speed
13.0%
Loyalty
9.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
85.7%
4
4.5%
3
1.8%
2
0.8%
1
7.2%

Based on 600 analyzed reviews.

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