Customereye

The Bead Shop Manchester

Hobbies & Arts • United Kingdomwww.the-beadshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

51/100
4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#363of 467
Top 78% · Bottom Tier
#1 (best)#467 (worst)
#361Peer
#362Peer
#363This company
#364Peer
#365Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering December 2024 — 31 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Response Speed
20.9%
Product Quality
17.9%
Customer Support
9.8%
Loyalty
8.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.0%
4
2.5%
3
1.0%
2
0.5%
1
2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.7% of reviews in the last three months were positive, compared with 97.1% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis