Tesco Opticians

Healthcare & Medical • In Tesco stores UK-widewww.tescoopticians.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

4.19 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#132of 615

Top 21% · Top Tier

#1 (best)#615 (worst)

#130Peer

#131Peer

#132This company

#133Peer

#134Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering September 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 564 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.2%

Loyalty

15.3%

Product Quality

15.3%

Response Speed

8.5%

Delivery Shipping

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 24.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

69.0%

4★

10.5%

3★

3.3%

2★

4.8%

1★

12.3%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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