Customereye

Terrys

Hobbies & Arts • United Kingdomwww.terrysfabrics.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−2.1 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#271of 467
Top 58% · Mid Pack
#1 (best)#467 (worst)
#269Peer
#270Peer
#271This company
#272Peer
#273Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering December 2024 — 352 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.1%
Delivery Shipping
20.2%
Response Speed
14.4%
Customer Support
11.8%
Pricing
10.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 21.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.8%
4
4.8%
3
2.8%
2
1.0%
1
1.5%

Based on 600 analyzed reviews.

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