Based on public reviews and response behavior.
187 reviews over 2 days (about 2846 per month). Busiest month: 98% of reviews — one month dominates this sample. Languages: en 57%, es 30%, fr 7%.
Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026
Score
71.1
Industry average 63.2
7.9 above average
Rating
4.50
Industry average 4.27
0.23 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering September 2026 — 184 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 20% negative and 2% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 187 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,125 ranked companies in Finance & Insurance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.120 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 96% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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