Customereye

Grasshopper Bank

Finance & Insurancegrasshopper.bank

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

1,464 days of reviews, with a sparse monthly review flow. Busiest month: 15% of reviews. Languages: en 96%, unknown 2%, fr 2%.

Overall Score

72/100
−3.3 vs. last month3.98 ★ average rating
72/100 from public reviews over 11 months, moderate confidence.

Finance & Insurance average: score 63.8, rating 4.21 stars, reply rate 46.8%, over 2,827 ranked companies · benchmark 5 Nov 2026

Score

71.8

Industry average 63.8

8.0 above average

Rating

3.98

Industry average 4.21

0.23 below average

Reply rate

—

Industry average 46.8%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#954of 2827 ranked in Finance & Insurance
Top 34% · Upper Halfdown 67 from last month
#1 (best)#2827 (worst)
#952Peer
#953Peer
#954This company
#955Peer
#956Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering August 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Onboarding
Hidden
Problem Resolution
Hidden
Delivery Shipping
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Finance & Insurance