Customereye

Sweetwater

Media & Content • United Stateswww.sweetwater.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
+14.3 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#74of 172
Top 43% · Upper Half
#1 (best)#172 (worst)
#72Peer
#73Peer
#74This company
#75Peer
#76Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.2%
Loyalty
15.5%
Delivery Shipping
15.3%
Product Quality
15.0%
Response Speed
8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • •Built from a negative-review share of 17.7% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
81.8%
4★
0.7%
3★
1.8%
2★
2.7%
1★
13.0%

Based on 600 analyzed reviews. Sentiment is slipping: 68.4% of reviews in the last three months were positive, compared with 81.0% in the three months before that.

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