Customereye

Suttons

Home & Livingwww.suttons.co.uk

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 22 days (about 275 per month). Busiest month: 55% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

43/100
Short observation window (22 days)
+6.0 vs. last month4.16 ★ average rating · 199 reviews
43/100 from 199 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 55% of the reviews.

Home & Living average: score 59.9, rating 4.28 stars, reply rate 44.0%, over 1,419 ranked companies · benchmark 16 Sept 2026

Score43.3vs 59.916.6Rating4.16vs 4.280.12Reply ratevs 44.0%

Competitive Performance Rank

Among ranked Home & Living companies

#1272of 1419 ranked in Home & Living
Top 90% · Bottom Tier
#1 (best)#1419 (worst)
#1270Peer
#1271Peer
#1272This company
#1273Peer
#1274Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral1%
  • Negative36%

Sentiment Balance

Covering September 2026 — 109 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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