Customereye

Suttons

Home & Living • United Kingdomsuttons.co.uk

Review data last updated .

Based on public reviews and response behavior.

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22 days of reviews, with a steady monthly review flow. Busiest month: 55% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

43/100
Short observation window (22 days)
+6.0 vs. last month4.16 ★ average rating
43/100 from public reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 55% of the reviews.

Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,928 ranked companies · benchmark 4 Nov 2026

Score

43.3

Industry average 66.9

23.6 below average

Rating

4.16

Industry average 4.38

0.22 below average

Reply rate

—

Industry average 43.9%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#5590of 5928 ranked in Home & Living
Top 94% · Bottom Tierup 244 from last month
#1 (best)#5928 (worst)
#5588Peer
#5589Peer
#5590This company
#5591Peer
#5592Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral1%
  • Negative36%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Response Speed
Hidden
Customer Support
Hidden
Loyalty
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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