Based on public reviews and response behavior.
179 reviews over 1,138 days (about 4.8 per month). Busiest month: 27% of reviews. Languages: it 88%, en 11%, hr 1%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
58.3
Industry average 66.1
7.8 below average
Rating
3.78
Industry average 4.34
0.56 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 36% negative
Covering July 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Reviews are mostly in Italian
Share of theme mentions
Themes extracted from 179 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.464 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 24% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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