Supanet

Software & Web Services • United Stateswww.supanet.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+3.7 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#287of 363

Top 79% · Bottom Tier

#1 (best)#363 (worst)

#285Peer

#286Peer

#287This company

#288Peer

#289Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.9%

Problem Resolution

15.9%

Response Speed

15.6%

Communication

9.3%

Product Quality

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 15.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 43.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.7%

4★

7.7%

3★

2.5%

2★

1.2%

1★

11.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.4% of reviews in the last three months were positive, compared with 88.1% in the three months before that.

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