Sunplay

Beauty & Wellness • United Stateswww.sunplay.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

32/100

−25.0 vs. last month3.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#346of 351

Top 99% · Bottom Tier

#1 (best)#351 (worst)

#344Peer

#345Peer

#346This company

#347Peer

#348Peer

Overall Customer Sentiment

Below Average

39% of reviews positive, 60% negative

39%

positive

Positive39%
Neutral1%
Negative60%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Loyalty

12.6%

Customer Support

11.5%

Communication

11.5%

Response Speed

10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH91/100

91/100

signal score

•Built from a negative-review share of 56.0% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

45.3%

4★

2.3%

3★

4.0%

2★

4.5%

1★

43.8%

Based on 600 analyzed reviews. Sentiment is slipping: 36.4% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

Unlock full insights