Customereye

Sunday Afternoons

General Retail & Marketplaces • Talentwww.sundayafternoons.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+16.7 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#124of 359
Top 35% · Upper Half
#1 (best)#359 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 10% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative10%

Sentiment Balance

Covering October 2021 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
30.0%
Delivery Shipping
19.1%
Loyalty
15.5%
Response Speed
10.3%
Customer Support
9.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.5%
4
7.7%
3
4.0%
2
1.0%
1
2.8%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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