Customereye

Sumo

Energy & Utilitieswww.sumo.com.au

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 494 days (about 6.2 per month). Busiest month: 19% of reviews. Languages: en 98%, unknown 2%.

Overall Score

60/100
−46.8 vs. last month3.18 ★ average rating · 100 reviews
60/100 from 100 reviews over 11 months, moderate confidence.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score59.5vs 62.93.4Rating3.18vs 4.140.96Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#393of 631 ranked in Energy & Utilities
Top 62% · Mid Pack
#1 (best)#631 (worst)
#391Peer
#392Peer
#393This company
#394Peer
#395Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

64% of reviews positive, 35% negative

64%
positive
  • Positive64%
  • Neutral1%
  • Negative35%

Sentiment Balance

Covering August 2026 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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