Storage King

Home Services • Ruislipwww.storageking.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−41.7 vs. last month4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#46of 92

Top 50% · Upper Half

#1 (best)#92 (worst)

#44Peer

#45Peer

#46This company

#47Peer

#48Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 18% negative

82%

positive

Positive82%
Neutral0%
Negative18%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 572 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.8%

Product Quality

16.3%

Loyalty

13.4%

Pricing

9.9%

Onboarding

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 11.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.7%

4★

6.5%

3★

1.7%

2★

2.5%

1★

12.7%

Based on 600 analyzed reviews. Sentiment is slipping: 27.3% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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