Customereye

Statefarm

Finance & Insurancewww.statefarm.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 66 days (about 46 per month). Busiest month: 41% of reviews. Languages: en 100%.

Overall Score

20/100
Short observation window (66 days)
−4.9 vs. last month1.57 ★ average rating · 100 reviews
20/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Finance & Insurance average: score 58.5, rating 4.09 stars, reply rate 40.6%, over 1,022 ranked companies · benchmark 16 Sept 2026

Score20.1vs 58.538.4Rating1.57vs 4.092.52Reply ratevs 40.6%

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1011of 1022 ranked in Finance & Insurance
Top 99% · Bottom Tier
#1 (best)#1022 (worst)
#1009Peer
#1010Peer
#1011This company
#1012Peer
#1013Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

25% of reviews positive, 73% negative

25%
positive
  • Positive25%
  • Neutral2%
  • Negative73%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 74% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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