Customereye

Songkick

Entertainment & Events • United Kingdomwww.songkick.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+6.3 vs. last month3.93 ★ average rating · 1,300 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#234of 322
Top 73% · Mid Pack
#1 (best)#322 (worst)
#232Peer
#233Peer
#234This company
#235Peer
#236Peer

Overall Customer Sentiment

Mid Pack

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,286 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.6%
Loyalty
19.9%
Communication
10.6%
Customer Support
9.7%
Onboarding
9.6%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 10.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 32.1% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
61.8%
4
8.4%
3
6.9%
2
6.5%
1
16.4%

Based on 1,300 analyzed reviews. Sentiment is improving: 77.3% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

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