Customereye

Soda PDF

Software & Web Services • Canadawww.sodapdf.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−4.8 vs. last month3.95 ★ average rating · 615 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#108of 363
Top 30% · Upper Half
#1 (best)#363 (worst)
#106Peer
#107Peer
#108This company
#109Peer
#110Peer

Overall Customer Sentiment

Above Average

62% of reviews positive, 37% negative

62%
positive
  • Positive62%
  • Neutral1%
  • Negative37%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 42% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.2%
Problem Resolution
14.7%
Response Speed
11.4%
Product Quality
9.8%
Loyalty
9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • •Built from a negative-review share of 36.7% across this company's analyzed reviews.
  • •16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
64.7%
4★
8.1%
3★
4.7%
2★
2.4%
1★
20.0%

Based on 615 analyzed reviews. Sentiment is slipping: 75.9% of reviews in the last three months were positive, compared with 84.2% in the three months before that.

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