SkinStore

Beauty & Wellness • United Stateswww.skinstore.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−16.7 vs. last month4.18 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#92of 351

Top 26% · Upper Half

#1 (best)#351 (worst)

#90Peer

#91Peer

#92This company

#93Peer

#94Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering January 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 997 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.3%

Onboarding

19.6%

Product Quality

13.5%

Pricing

12.3%

Response Speed

9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 8.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 29.4% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

69.1%

4★

7.7%

3★

7.4%

2★

4.0%

1★

11.8%

Based on 999 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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