Shopper Approved

Software & Web Services • United Stateswww.shopperapproved.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

+21.4 vs. last month4.39 ★ average rating · 573 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#12of 363

Top 3% · Top Tier

#1 (best)#363 (worst)

#10Peer

#11Peer

#12This company

#13Peer

#14Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral0%
Negative12%

Sentiment Balance

Covering September 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 544 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.0%

Product Quality

17.3%

Loyalty

14.9%

Problem Resolution

8.7%

Response Speed

7.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 15.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

82.2%

4★

3.3%

3★

0.2%

2★

0.2%

1★

14.1%

Based on 573 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 96.3% in the three months before that.

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