Customereye

Selini New York

General Retail & Marketplaces • United Stateswww.selininy.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−5.0 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#178of 359
Top 50% · Upper Half
#1 (best)#359 (worst)
#176Peer
#177Peer
#178This company
#179Peer
#180Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.9%
Product Quality
23.5%
Response Speed
16.0%
Pricing
10.1%
Loyalty
9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 27.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.8%
4
4.5%
3
1.2%
2
1.3%
1
3.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.6% of reviews in the last three months were positive, compared with 96.7% in the three months before that.

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