Customereye

Secret Extensions®

Beauty & Wellness • Sherman Oakswww.secretextensions.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+16.6 vs. last month4.28 ★ average rating · 440 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#164of 351
Top 47% · Upper Half
#1 (best)#351 (worst)
#162Peer
#163Peer
#164This company
#165Peer
#166Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 22% negative

75%
positive
  • Positive75%
  • Neutral3%
  • Negative22%

Sentiment Balance

Covering February 2018 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 432 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2018.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Onboarding
19.0%
Product Quality
14.0%
Response Speed
12.4%
Loyalty
9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 26.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
64.8%
4
16.1%
3
9.1%
2
2.7%
1
7.3%

Based on 440 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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