Seatwave

Hobbies & Arts • United Kingdomwww.seatwave.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

40/100

+3.1 vs. last month3.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#450of 467

Top 96% · Bottom Tier

#1 (best)#467 (worst)

#448Peer

#449Peer

#450This company

#451Peer

#452Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 41% negative

58%

positive

Positive58%
Neutral2%
Negative41%

Sentiment Balance

Covering July 2018 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 23% of reviews in this period, with 77% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2018.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

15.2%

Loyalty

12.8%

Delivery Shipping

11.4%

Customer Support

11.4%

Product Quality

10.9%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 15.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

46.7%

4★

14.5%

3★

5.2%

2★

3.2%

1★

30.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

Unlock full insights