Scrivens Opticians & Hearing Care

Healthcare & Medical • United Kingdomwww.scrivens.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−16.7 vs. last month4.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#439of 615

Top 71% · Mid Pack

#1 (best)#615 (worst)

#437Peer

#438Peer

#439This company

#440Peer

#441Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.6%

Loyalty

17.9%

Product Quality

12.9%

Pricing

8.7%

Delivery Shipping

8.2%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 8.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 20.0% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

71.2%

4★

2.2%

3★

2.5%

2★

4.5%

1★

19.7%

Based on 600 analyzed reviews. Sentiment is slipping: 35.3% of reviews in the last three months were positive, compared with 80.6% in the three months before that.

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