Scribbr

Professional Certification & Skills • Netherlandswww.scribbr.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−2.9 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#225of 281

Top 80% · Bottom Tier

#1 (best)#281 (worst)

#223Peer

#224Peer

#225This company

#226Peer

#227Peer

Overall Customer Sentiment

Below Average

81% of reviews positive, 19% negative

81%

positive

Positive81%
Neutral1%
Negative19%

Sentiment Balance

Covering September 2024 — 54 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 20% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.1%

Product Quality

17.2%

Onboarding

15.7%

Loyalty

14.4%

Problem Resolution

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.8%

4★

8.7%

3★

1.7%

2★

0.8%

1★

3.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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