Rosetta Stone

Schools & Academic Education • United Stateswww.rosettastone.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

3.48 ★ average rating · 1,600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#196of 203

Top 97% · Bottom Tier

#1 (best)#203 (worst)

#194Peer

#195Peer

#196This company

#197Peer

#198Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral3%
Negative42%

Sentiment Balance

Covering August 2026 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,594 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

15.1%

Customer Support

15.1%

Product Quality

14.9%

Communication

11.6%

Pricing

10.7%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 42.0% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

43.3%

4★

15.8%

3★

9.6%

2★

8.4%

1★

22.9%

Based on 1,600 analyzed reviews. Sentiment is slipping: 60.6% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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