Based on public reviews and response behavior.
1,450 reviews over 30 days (about 1471 per month). Busiest month: 96% of reviews — one month dominates this sample. Languages: en 75%, unknown 21%, fr 1%.
Gaming & Esports average: score 59.0, rating 4.16 stars, reply rate 25.6%, over 1,050 ranked companies · benchmark 23 Oct 2026
Score
36.9
Industry average 59.0
22.1 below average
Rating
3.26
Industry average 4.16
0.90 below average
Reply rate
—
Industry average 25.6%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 48% negative
Covering August 2026 — 1,390 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 48% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 1,450 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,050 ranked companies in Gaming & Esports (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.346 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.411). Review the worst months in the trend data to identify specific operational or product issues.
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