Customereye

Roblox

Gaming & Esportswww.roblox.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

35/100
+18.3 vs. last month3.26 ★ average rating · 1,400 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#252of 259
Top 97% · Bottom Tier
#1 (best)#259 (worst)
#250Peer
#251Peer
#252This company
#253Peer
#254Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 54% negative

44%
positive
  • Positive44%
  • Neutral3%
  • Negative54%

Sentiment Balance

Covering August 2026 — 1,367 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 53% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,400 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
20.6%
Customer Support
20.3%
Communication
20.1%
Product Quality
16.2%
Pricing
8.6%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100
66/100
signal score
  • Built from a negative-review share of 53.6% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
43.9%
4
8.4%
3
9.5%
2
6.4%
1
31.9%

Based on 1,400 analyzed reviews.

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