Arch RoamRight

Finance & Insurance • Hunt Valley, MDwww.roamright.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

+7.4 vs. last month4.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#148of 373

Top 40% · Upper Half

#1 (best)#373 (worst)

#146Peer

#147Peer

#148This company

#149Peer

#150Peer

Overall Customer Sentiment

Above Average

65% of reviews positive, 35% negative

65%

positive

Positive65%
Neutral1%
Negative35%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.4%

Loyalty

14.8%

Onboarding

13.5%

Pricing

10.4%

Response Speed

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 14.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 31.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

68.3%

4★

6.7%

3★

4.5%

2★

4.7%

1★

15.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.9% of reviews in the last three months were positive, compared with 97.3% in the three months before that.

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