Customereye

Road Angel Group

Appliances & Home Electronics • United Kingdomwww.roadangelgroup.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
−7.2 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#25of 189
Top 13% · Top Tier
#1 (best)#189 (worst)
#23Peer
#24Peer
#25This company
#26Peer
#27Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.9%
Loyalty
15.0%
Product Quality
12.0%
Problem Resolution
11.0%
Communication
10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 5.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
80.5%
4
8.0%
3
1.0%
2
2.8%
1
7.7%

Based on 600 analyzed reviews. Sentiment is improving: 95.6% of reviews in the last three months were positive, compared with 81.5% in the three months before that.

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