Based on public reviews and response behavior.
147 reviews over 49 days (about 91 per month). Busiest month: 58% of reviews — one month dominates this sample. Languages: en 97%, unknown 2%, af 1%.
Home Services average: score 70.9, rating 4.63 stars, reply rate 44.4%, over 2,068 ranked companies · benchmark 23 Oct 2026
Score
69.3
Industry average 70.9
1.6 below average
Rating
4.55
Industry average 4.63
0.08 below average
Reply rate
—
Industry average 44.4%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 21% negative
Covering August 2026 — 61 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 147 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,068 ranked companies in Home Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 84% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 89 mentions with a sentiment score of 82.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
