Customereye

Rail Ombudsman

Legal & Compliance • United Kingdomwww.railombudsman.org

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 855 days (about 3.6 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

35/100
+37.5 vs. last month3.83 ★ average rating · 100 reviews
35/100 from 100 reviews over 21 months, moderate confidence.

Legal & Compliance average: score 69.8, rating 4.51 stars, reply rate 50.1%, over 1,087 ranked companies · benchmark 2 Nov 2026

Score

35.3

Industry average 69.8

34.5 below average

Rating

3.83

Industry average 4.51

0.68 below average

Reply rate

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Industry average 50.1%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#1055of 1087 ranked in Legal & Compliance
Top 97% · Bottom Tierup 134 from last month
#1 (best)#1087 (worst)
#1053Peer
#1054Peer
#1055This company
#1056Peer
#1057Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

48% of reviews positive, 49% negative

48%
positive
  • Positive48%
  • Neutral3%
  • Negative49%

Sentiment Balance

Covering October 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 50% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Problem Resolution
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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