Based on public reviews and response behavior.
195 reviews over 370 days (about 16 per month). Busiest month: 16% of reviews. Languages: en 78%, es 8%, de 3%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
56.9
Industry average 64.8
7.9 below average
Rating
3.77
Industry average 4.32
0.55 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 34% negative
Covering September 2026 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 31% negative and 8% neutral.
Share of theme mentions
Themes extracted from 195 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.274 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 69% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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